Service-Learning for Bureaucratic Reform: A Community-Based Approach to Digital Archiving and Administrative Efficiency

Humairah Almahdali; Desi Sapmawati

Authors

Humairah Almahdali Universitas Pattimura, Indonesia
Desi Sapmawati Universitas Pattimura, Indonesia

Keywords:

Administrative Efficiency, Bureaucratic Reform, Capacity Building, Digital Archiving, Local Government

Abstract

This study aims to develop and empirically examine a community-based service-learning model as an instrument for bureaucratic reform to enhance administrative efficiency through digital archiving in local government. The study is motivated by the persistent reliance on manual, fragmented, and non-standardized archival systems, which undermine efficiency, transparency, and accountability in public service delivery. A qualitative approach was employed using a Participatory Action Research (PAR) design integrated with service-learning principles. The research process involved initial diagnosis, collaborative planning, implementation of digital archiving through training and mentoring, impact evaluation using both quantitative and qualitative indicators, and reflective refinement of the model. The findings reveal a significant improvement in administrative efficiency, evidenced by faster document retrieval, increased data accuracy, and reduced administrative workload. Additionally, the initiative enhanced staff capacity in managing digital archives and fostered a shift toward more transparent, systematic, and data-driven work practices. The participatory nature of service-learning strengthened institutional ownership, supporting the sustainability of the intervention. The novelty of this study lies in the development of a Community-Based Service-Learning for Digital Bureaucratic Reform model that integrates technological innovation, participatory engagement, and capacity building within a unified framework. The study concludes that embedding service-learning in public sector digital transformation offers an effective and sustainable pathway for bureaucratic reform in developing contexts.

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